Greener BeeGreen HolidaysHow can I trace the holiday my late husband bought on Booking.com?

My husband died in October last year after buying a holiday on Booking.com for my two daughters in Sardinia. All we know is the name of the apartment in Porto Cervo and that it’s for a week in June. We know my husband’s email address and personal details but are struggling to trace this holiday.

Booking.com has told us it can’t help without a reference number – a number we can’t access. My children have been through a tough time and I would like to take them on this holiday. CR, by email

So much is now email-based that there must be a case for couples to swap passwords in the event of the worst happening. We asked Booking.com to help and, with a few more details, it has located the non-refundable, €2,000 (£1,700) trip. It has also provided a pin number that will enable you to change the name on the booking and use the trip. A big well done to all concerned at Booking.com.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number

Article source: https://www.theguardian.com/money/2017/feb/21/booking-com-cant-find-holiday-reference-number


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